Existing client? Manage your subscription, report issues, or request content changes.
Update payment method, download invoices, change plan, or cancel.
Open Billing PortalNeed text, images, or details updated on your site? (Care+ & Pro)
Submit RequestEmail support during business hours. Critical site-down issues get same-day attention.
Priority email + phone support during business hours. Faster turnaround on all requests.
Top priority response. Emergency support available. Dedicated account management.
We've received your support request and will get back to you within your plan's response time.
Back to HomeSite completely down? Email us directly at hello@vitalsites.com.au with "URGENT" in the subject line. Active clients on Care+ and Pro plans receive priority emergency response.